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Was this article helpful? 0% of 0 players found this article helpful.Recently I've seen many posts here and on Twitter of players talking about how Strike Packs, Cronus Max and similar mods are ruining the game, especially on console which, for obvious reasons, doesn't have the hacker problems we see on PC.

improperly use in-game support or complaint buttons.

We want to help our players as efficiently as we can, so please only contact us with genuine challenges.īefore you email us, know that the Rules of Conduct in our User Agreement expect that players don’t:

Read the complete user agreement between players and EA.

To review our complete rules, read section 6 of the EA User Agreement.

If you use an Xbox, contact Xbox support.

If you use a PlayStation, contact PlayStation support.

In that case, reach out to them so they can check things out on their end: It's also possible you're blocked by PlayStation or Xbox. Use the links below for specific game or service bans. Some games and services have their own dispute process. This means that we look at how people behave inside our games, and on forums and community sites we host. If you get banned or suspended, we’ll let you know the reason why via email. We want everyone to have a fun, fair, and safe gaming experience.

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using software or cheat tools that disconnect other players from the EA servers.

win-trading or otherwise manipulating in-game ranking systems with the collaboration of others.stat padding (abusing game features in an unintended manner to artificially stack on scores).performing in-game exploits or abusing glitches or bugs.using third-party software, such as aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players.We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website. We’ll take action on accounts when we see any inappropriate content, or when there’s evidence of cheating. Why did my account get banned or suspended? What is a ban?Ī ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. We'll normally ban your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. We’ll normally issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time. What is a suspension?Ī suspension is when we temporarily remove your access to a game, part of a game, or your EA Account.

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You can still play many EA games offline in single-player mode. If that’s the case, we’ll contact you at the email address registered to your EA Account to let you know what you need to do. Sometimes you’ll need to re-enable your account first.

Choose Ban history to see details on current and past bans and suspensions.

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Here’s how to check your current ban status: How do I check my ban or suspension status? Your case will be sent to our dedicated team, and you can expect an email from within 10 days with details on your case (although sometimes it takes longer-we want to make sure they have time to investigate your case properly). You can also contact us by clicking this page and selecting Email us under the Still need help section.

Fill out the webform, select Send, and we’ll take it from there.Choose I want to dispute a ban or suspension.Look for any of the games you play using the search bar.If you think the ban or suspension on your EA Account (or one of the user names connected to it) was a mistake, you can appeal the decision. Check your email or EA case history for more details. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. We’ll ban players who break our User Agreement. Find out what to do if you want to appeal a ban or suspension, and learn the difference between the two.